Shipping and Returns
Shipping & Returns
Whether you are buying original artwork, prints or merchandise
please
get in touch if you have any problems with your order at orders@jemimasara.co.uk
PAYMENT
You can pay by PayPal, which is quick and secure. You can use PayPal to pay with most credit/debit cards, without having a PayPal account.
You can also pay via STRIPE. Stripe is a third-party payment processor, meaning they process credit card transactions from a portfolio of different businesses into a single merchant account (an account used to accept
credit card payments)
DELIVERY
We aim to dispatch all goods that are in stock within 2-3 working days from the order date, and 3-10 working days for international shipments. JEMIMA SARA will contact you if there is going to be any delay. Where applicable the customer is responsible for any duty and taxes that may occur. If the item is returned back to us it is the customer's responsibility to pay for the redelivery. For international orders, customers are responsible for all customs charges. Please note that once your order is posted, it is your responsibility to get in touch with the carrier if your product needs to be redelivered to you.
FAQs
Is your order trackable?
It depends on the order. For all merch (t-shirts, hoodies, postcards, posters etc) NO. For artwork or limited edition prints YES. If you have not received your tracking number for your artwork, please get in touch orders@jemimasara.co.uk.
Can you book a time slot?
Unfortunately not, our courier cannot offer this service.
OTHER INFO
All products and services are subject to availability and may be withdrawn at any time. We will endeavour to keep the site fully updated by adding new products and removing old ones. If your order cannot be fulfilled we will notify you with alternative options.
UK orders are posted by Royal mail, Evri and DHL. Please bare in mind shipping can take longer at busy times such as Christmas. International orders are sent by Airmail and other third party couriers, delivery times below are an estimate based on quotes and can take longer, especially at busy times. Please be aware that any import taxes are to be paid by the customer.
EU CUSTOMERS
Due to the UK no longer being apart of the EU there are now some new changes when you buy from businesses.
When your order is received in your home country you may now be required to pay an import tax
before your parcel can be successfully delivered to you. The amount of tax you pay will differ depending on the EU country you are based in. We recommend checking how much import tax you will pay with your local customs office before placing an order. JEMIMASARA wants you to know that we really value your support and orders. We are currently looking into the best shipping solutions but please feel free to drop JEMIMASARA an email if you have any further questions: orders@jemimasara.co.uk
RETURNS
We hope you will be happy with your item, but if for any reason you are not then please contact me within 14 days
of receiving your item to arrange a refund or exchange, please contact me in the first instance by email orders@jemimasara.co.uk. Unfortunately we cannot refund the return postage costs unless an item is faulty.
Whether you are buying hoodies, greetings cards or anything else, please get in touch via email info@jemimasara.co.uk / orders@jemimasara.co.uk if you have any problems with your order.
JEMIMASARA try their best to ensure that all items are accurately described and photographed and that all orders are packaged well to arrive in a good condition. If for any reason you are unhappy with your order please let us know - we are always happy to help!
WHOLESALE ORDERS
If you wish to sell any of the product on my website in your store, please contact orders@jemimasara.co.uk for more information.
POSTER ORDERS
We print our Posters on demand, therefore we use third party distributors, which provide us with distribution services so that products (POSTERS) you purchase from our website can be delivered to you. You can find out how we share your data via our Privacy Policy.
Our Posters are delivered to you from our supplier via Royal Mail. To find out more contact us at orders@jemimasara.co.uk.